FAQ

What are Credits and How do they work?

  • Credits – Currency for Server Hosting. They are spent on an hourly basis based on the monthly price. Hourly Rate = Listed Price / 720
  • Credits will be instantly deducted the first hour upon creation of the server. Credits will then reduce hourly for as long as the server is provisioned.
  • Credits will not be refunded if you delete your server within the first hour of creation.
  • Upgrading a server will instantly subtract credits to the new full hourly rate. There is no prorate. Credits will then continue to reduce hourly at the new rate.
  • Downgrading a server will not subtract any credits but will reduce the hourly rate.
  • When an account runs out of credits and a server cannot subtract any more at the next tick, the server will automatically be suspended.
  • Servers will automatically be suspended once an account runs out of credits for the server’s next tick.

How do I change the specs of my server?

  • Visit your Host Servers
  • Click “Settings” within the server you wish to modify.
  • Select “Upgrade/Downgrade”.
  • From the dropdown menu, select the new product you wish to use.
    • Keep in mind an upgrade will automatically deduct for the first hour at the new rate. The server will also be restarted automatically so it is suggested you backup your server before upgrading.

How do I create a server?

  • Visit your Host Servers and select “Create Server”.
  • Name your server, select the Game/Software, and then version you wish to run under “Specification”.
  • The Node will autofill and you do not need to worry about this.
  • Select a package with the specs you desire. Once selected, credits are deducted for the first hour.
  • Back at your Host Servers, select “Manage” under the server you created.
  • You will be redirected to https://panel.questcrafts.com/server/(Pterodactyl ID)
    • The Pterodactyl ID can be found by selecting “Settings” instead of “Manage” in the previous step. You can also visit your panel to view all your server dashboards.
  • Pre-installation of the server will start automatically. Select “Start” on the top right of the dashboard to finish the installation and start the server.
  • Vanilla Minecraft servers will provide a EULA pop-up. Other servers may require other files to run.
  • Please visit our installation guides for more info on walkthroughs for specific installations.

How do I install a specific version of Minecraft?

Does stopping a server in Pterodactyl Panel stop my credit reduction?

  • No. Starting/stopping a server from your Panel will not affect your credits.
  • Stopping inactive servers can save resources on the node and is encouraged but not required.
  • If you wish to stop credit reduction, remove the server from the host site.
    • This WILL remove all data, be sure to back up any server data before deleting a server.

How do I change my profile picture?

  • Profile pictures are pulled from Gravatar based off the email address registered.
  • To change your photo, visit the site above and use the email linked to your Quest Crafts account.

How do I backup my server?

  • Navigate to your dashboard by visiting panel.questcrafts.com
  • Click on the server you wish to back up
  • Once the dashboard opens, select the “Backups” header
  • Click the “Create Backup” button and let the backup process complete. This will provide a restore point in case you mess up editing the config files



  • Provide a backup name. You may select the LOCKED indicator if you wish to prevent this backup from being overwritten by an auto backup event. Then click START BACKUP

How do I restore my backup?

  • Navigate to your dashboard by visiting panel.questcrafts.com
  • Click on the server you wish to restore
  • Once the dashboard opens, select the “Backups” header
  • Click the three dots to the far right of the backup and select Restore from the dropdown



  • Backup files can also be downloaded. However there is no option to upload to the “Backups” tab.
  • Backups will need to be uploaded to the “Files” tab and manually restored if a restoration from a downloaded backup is required.

How do I restore my backup from a file on my PC?

  • Navigate to your dashboard by visiting panel.questcrafts.com
  • Click on the server you wish to restore from file
  • Once the dashboard opens, select the “Files” header
  • Click the Upload button and select the backup file from your PC
    (note: the file should be a .tar.gz or other compressed format such as .zip or .rar)
  • Once the file is uploaded, it can be Unarchived by clicking the three dots to the far right of the file and selecting Unarchive
  • This will extract all files and directories from the compressed backup file. Any file in the server directory with the same name will be overwritten. Any file or directory missing from the server directory will be added. Files and directories that do not share a name with those from the backup will not be touched.
  • For clarification, if you have added any mods or files since the backup, these new mods will not be touched unless they share the same name as a file in the backup. If the reason for a backup is to correct a corrupt mod or other issue, it may be best to delete the content of the server or use the Reinstall Server option under the “Settings” tab before restoring and unarchiving the backup file.